New Product Returns

New Product Return Conditions

Parts must be returned with the original packaging intact, suitable for restocking as new.

We cannot accept returns for items …

• if the product packaging is torn open or the original packaging is damaged or incomplete.
• if the product has been used, installed, or altered in any way.
• if more than 14 days have elapsed since the order was shipped.
• if the product is a special order item that we do not normally stock in our warehouse.

New Product Return Procedure & Processing

1. Please request a return authorization using the form at the bottom of this page or by calling (506) 532-6444. We will email return instructions to you within 24 hours during weekdays.
2. Return products securely packaged by Purolator or Canada Post mail according to the instructions you receive. It is always best to use a traceable shipping method or one that offers delivery confirmation.
3. RomeosMarine.ca will issue a refund for the purchase price of the items meeting the return conditions listed above. Original and return shipping charges are non-refundable.

Please Note: Once we receive your return, it can take 7-10 business days to complete the return process and issue a refund.

Manufacturer’s Warranty Claim Returns

PLEASE NOTE: Warranty claim evaluation times vary by manufacturer. Once we receive your return it can take 4-6 weeks to complete the evaluation process and issue a refund.

CDI Electronics Brand Engine Parts
Please follow the installation and troubleshooting guide that was supplied with the part, and then call CDI Electronics Tech Support at (866) 423-4832 before requesting a return. CDI wants to help troubleshoot the product and help determine if there is a defect or failure. At the direction of CDI Electronics, you may then request a return authorization through RomeosMarine.ca for a warranty claim.

All Other Brands of Engine Parts
Please request a return authorization for all manufacturer’s warranty claims. We will send a warranty/troubleshooting form which must be completed and returned with the part for evaluation.

All Other Products
Please request a return authorization with details using the form at the bottom of this page or by calling (506) 532-6444.

Warranty Claim Return Procedure

1. Please request a return authorization using the form at the bottom of this page or by calling (506) 532-6444. We will email return instructions to you within 24 hours during weekdays.
2. Return products securely packaged by Purolator or Canada Post mail according to the instructions you receive. It is always best to use a traceable shipping method or one that offers delivery confirmation.
3. Once we receive the product we will then return the product to the manufacturer for warranty evaluation.
4. The manufacturer will inspect the product and make a warranty approval if appropriate, then notify RomeosMarine.ca.
5. RomeosMarine.ca will then refund your purchase price for the item. Original and return shipping charges are non-refundable.

PLEASE NOTE: Warranty claim evaluation times vary by manufacturer. Once we receive your return it can take 4-6 weeks to complete the evaluation process and issue a refund.

Refunds

Refunds for the purchase price of products will be made by the same method used to pay for the order. We will refund your credit/debit card account, PayPal account or send you a refund check accordingly. The cost of return shipping is the customer’s responsibility. Original shipping charges are non-refundable. When a refund is issued we will contact you by email to let you know the refund has been made.

Request Return Authorization

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